Netmagic offers four graduated levels of professional services that correspond with the varying needs of smaller enterprises. What’s common among these levels is the fundamental concept: we provide an expert, onsite IT professional who becomes an integral part of your team and is there to specify, install, upgrade and manage your IT infrastructure, and can advise you on the optimum set of technologies to meet your technology objectives.

  BASIC PROFESSIONAL ADVANCED PREMIUM
Coverage (8AM-6PM, M-F) (8AM-6PM, M-F)
7 Days, 24x7
7 Days, 24x7
Guaranteed Emergency Response Not Guaranteed
Yes
Yes Yes
Hours Included Each Month * None 4
8
16
Service Call Minimum * 2 1 1 1
Phone Support Call Min. *** 30 Minutes 15 Minutes 15 Minutes 15 Minutes
Travel Time Included No Yes Yes Yes

* Regular business hours
** Onsite
*** Remote

© 2005 Netmagic Inc. All Rights Reserved

ACCEPTABLE USE POLICY | TERMS OF SERVICE