|

Netmagic offers four graduated levels of professional services that
correspond with the varying needs of smaller enterprises. What’s
common among these levels is the fundamental concept: we provide
an expert, onsite IT professional who becomes an integral part
of your team and is there to specify, install, upgrade and manage
your IT infrastructure, and can advise you on the optimum set of
technologies to meet your technology objectives.
| |
BASIC |
PROFESSIONAL |
ADVANCED |
PREMIUM |
| Coverage |
(8AM-6PM, M-F) |
(8AM-6PM, M-F) |
7 Days, 24x7 |
7 Days, 24x7 |
| Guaranteed Emergency Response |
Not Guaranteed |
Yes |
Yes |
Yes |
| Hours Included Each Month * |
None |
4 |
8 |
16 |
| Service Call Minimum * |
2 |
1 |
1 |
1 |
| Phone Support Call Min. *** |
30 Minutes |
15 Minutes |
15 Minutes |
15 Minutes |
| Travel Time Included |
No |
Yes |
Yes |
Yes |
* Regular business hours
** Onsite
*** Remote
|